Get in Touch

Contact Us

Whether you're planning a stay or have a question about one of our residences, our team is here to help.

Hours

Mon – Fri, 9 AM – 7 PM EST

Send Us a Message

We typically respond within a few hours during business hours.

Cancellation Policy

Cancellation & Refund Policy

ALL RESERVATIONS ARE FINAL. PLEASE READ THIS POLICY CAREFULLY BEFORE BOOKING. By completing a reservation, the guest acknowledges and agrees to the following cancellation and refund terms.

7 Days or More Before Check-In

Cancellations will receive a 50% refund of the total reservation amount. The remaining 50% is non-refundable and will be retained as a cancellation fee.

Less Than 7 Days Before Check-In

NO REFUNDS WILL BE ISSUED. The guest is responsible for 100% of the total reservation amount, regardless of the reason for cancellation.

No-Shows

Failure to arrive for the reservation will be treated as a cancellation, and NO REFUND WILL BE PROVIDED.

Early Departures

Guests who check out early for any reason will NOT receive a refund or credit for unused nights.

Reservation Date Changes

Changing reservation dates is not guaranteed and is subject to availability. Management may treat a date-change request as a cancellation under this policy. Any approved change may be subject to additional charges.

Weather, Travel Delays & Personal Circumstances

Cancellations resulting from flight cancellations, transportation issues, weather, illness, emergencies, changes in plans, work obligations, or other personal circumstances DO NOT automatically qualify for a refund.

Exceptions

Exceptions to this policy are not guaranteed and will only be considered at the sole discretion of management.

Guests are strongly encouraged to purchase travel insurance to protect against unexpected circumstances.

By submitting payment and confirming your reservation, you expressly acknowledge that you have read, understood, and agreed to this Strict Cancellation & Refund Policy.